The automotive industry does not stay idle; every new model year sees increased vehicle complexity. Repair shops also must evolve, and software for shop management helps business owners see the work that is currently being done, which technician is doing it, and monitor employees schedule to prevent unnecessary overtime. The software also helps to keep the business organized and provide the customer with excellent service. All of these improvements and enhancements lead to customer loyalty.
State-of-the-art shop management software offers numerous benefits:
Track Shop Performance
One of the only ways to improve the performance of any business is to measure it. If you are wasting both your time and the customers time by looking through paper files to locate details of his or her last visit, or if they have an outstanding balance on their account, software for shop management can help. The software can generate reports such as customer details, invoice reports, and financial performance.
Increase Technicians Productivity
Downtime or dead time is responsible for lost profit. If the technicians look busy but are not, it will not take long to affect the bottom line. As management, it is your job to combat this; you can do it with software that measures productivity. Peak productivity can only be attained with effective time management.
Produce Accurate Repair Orders
Incorrect repair orders can be the cause of lost time. Shop management software can help ensure the shop order is complete and accurate; this leads to faster, more efficient task completion. Not only will the repair orders be more accurate and of more use, but the software can also be used to manage and monitor inventory.
Software for shop management saves time by looking up customer service records; generate email reminders that service is due. By improving technician performance, your business will save money by getting the same number of people to do more tasks that are productive. Click here for more information.